Contact Us

(Last Update :30/04/2020)

National Testing Agency (NTA) has established a Query Redressal System (QRS), an online web-enabled system developed by NTA. QRS is the platform based on web technology which primarily aims to enable submission of queries/grievances by the Registered Candidate(s) of UGC NET December 2019 Examination with (24x7) facility for speedy and favourable redressal of the queries/grievances. A Unique Registration Number will be generated for tracking the status of the queries/grievances. The Registered Candidate(s) are advised to use the online facility in the "Candidate Login" for speedy and favorable response.

NTA Helpdesk: 0120-6895200 (Operational 09:30 AM to 06:00 PM during working days)

For Payment related issues:

1. If Paying using SBI Bank:

Level

Name

Email ID

Contact No.

1

Helpdesk

customercare[at]sbi[dot]co[dot]in

18004253800

2

Helpdesk

Sbi[dot]05222[at]sbi[dot]co[dot]in

9999682123

3

Customer Care

agmcustomer[dot]Ihodel[at]sbi[dot]co[dot]in

1800112211

4

Through SMS

UNHAPPY (add text)

9999682123

 

2. If Paying using Syndicate Bank :

Level

Name

Email ID

Contact No.

1

Helpdesk

pgsupport[at]billdesk[dot]com

01202400850/1
9971262371

2

Complaint Management Services

ro[dot]noida[at]syndicatebank[dot]co[dot]in

01202400850/1

3

Customer Care

ro[dot]noida[at]syndicatebank[dot]co[dot]in

9971262371

4

Through SMS

ro[dot]noida[at]syndicatebank[dot]co[dot]in

01202400850/1

 

3. If Paying using HDFC Bank:

Level

Name

Email ID

Contact No.

1

Vikram Singh

vikram[dot]singh4[at]hdfcbank[dot]com

9799810080

2

Ripon Bhattacharjee

ripon[dot]bhattacharjee[at]hdfcbank[dot]com

9625031697

3

Amit Singh

amit[dot]singh26[at]hdfcbank[dot]com

7428869770

 

4. If Paying using ICICI Bank :

Level

Name

Email ID

Contact No.

1

Aiysha Khatun

support[dot]nta[at]ingenico[dot]com

01204728426

2

Karan Sinha

aran[dot]sinha[at]icicibank[dot]com

8826107923

3

Jai Sethi

Jai[dot]sethi[at]icicibank[dot]com

9013799596

5. If Paying using PAYTM:

Level

Name

Email ID

Contact No.

1

Education Payment Support

education[dot]support[at]paytm[dot]com

0120-4789521

2

Manasvi Haseeja

education[dot]support[at]paytm[dot]com

0120-4789522

3

Ambreen Fatma

education[dot]support[at]paytm[dot]com

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Last updated on 11th November 2020