National Testing Agency (NTA) has established a Query Redressal System (QRS), an online web-enabled system developed by NTA. QRS is the platform based on web technology which primarily aims to enable submission of queries/grievances by the Registered Candidate(s) of UGC NET December 2019 Examination with (24x7) facility for speedy and favourable redressal of the queries/grievances. A Unique Registration Number will be generated for tracking the status of the queries/grievances. The Registered Candidate(s) are advised to use the online facility in the "Candidate Login" for speedy and favorable response.
NTA Helpdesk: 0120-6895200 (Operational 09:30 AM to 06:00 PM during working days)
For Payment related issues:
1. If Paying using SBI Bank:
|
Level
|
Name
|
Email ID
|
Contact No.
|
|
1
|
Helpdesk
|
customercare[at]sbi[dot]co[dot]in |
18004253800
|
|
2
|
Helpdesk
|
Sbi[dot]05222[at]sbi[dot]co[dot]in
|
9999682123
|
|
3
|
Customer Care
|
agmcustomer[dot]Ihodel[at]sbi[dot]co[dot]in
|
1800112211
|
|
4
|
Through SMS
|
UNHAPPY (add text)
|
9999682123
|
2. If Paying using Syndicate Bank :
|
Level
|
Name
|
Email ID
|
Contact No.
|
|
1
|
Helpdesk
|
pgsupport[at]billdesk[dot]com
|
01202400850/1
9971262371
|
|
2
|
Complaint Management Services
|
ro[dot]noida[at]syndicatebank[dot]co[dot]in
|
01202400850/1
|
|
3
|
Customer Care
|
ro[dot]noida[at]syndicatebank[dot]co[dot]in
|
9971262371
|
|
4
|
Through SMS
|
ro[dot]noida[at]syndicatebank[dot]co[dot]in
|
01202400850/1
|
3. If Paying using HDFC Bank:
|
Level
|
Name
|
Email ID
|
Contact No.
|
|
1
|
Vikram Singh
|
vikram[dot]singh4[at]hdfcbank[dot]com
|
9799810080
|
|
2
|
Ripon Bhattacharjee
|
ripon[dot]bhattacharjee[at]hdfcbank[dot]com
|
9625031697
|
|
3
|
Amit Singh
|
amit[dot]singh26[at]hdfcbank[dot]com
|
7428869770
|
4. If Paying using ICICI Bank :
|
Level
|
Name
|
Email ID
|
Contact No.
|
|
1
|
Aiysha Khatun
|
support[dot]nta[at]ingenico[dot]com
|
01204728426
|
|
2
|
Karan Sinha
|
aran[dot]sinha[at]icicibank[dot]com
|
8826107923
|
|
3
|
Jai Sethi
|
Jai[dot]sethi[at]icicibank[dot]com
|
9013799596
|
5. If Paying using PAYTM:
|
Level
|
Name
|
Email ID
|
Contact No.
|
|
1
|
Education Payment Support
|
education[dot]support[at]paytm[dot]com
|
0120-4789521
|
|
2
|
Manasvi Haseeja
|
education[dot]support[at]paytm[dot]com
|
0120-4789522
|
|
3
|
Ambreen Fatma
|
education[dot]support[at]paytm[dot]com
|
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